What are your business hours?

Our office is open Sunday through Thursday, from 10am to 5pm Friday from 10am to 2pm. Our website is accessible 24/7, so you can place an order at any time.

What if I have a special request with my order?

We provide a 'Special Instructions' section during the checkout process, where you can specify any special requests you may have. We always do our very best to meet our customers’ special requests. However, if your request is not possible to fulfil, we will contact you to inform you of this.

How do I know if you have received my online order?

As soon as we receive your order, you will get an order confirmation email. If this doesn’t happen, please contact us at info@hancrystal.com If you cannot see the email confirmation, please check your spam and junk folders in case it has ended up in there. However, if you still can't find the confirmation email, there[...]

Do you offer Express service?

Yes, we do. You simply need to contact Customer Service at 714.587.5857 or email us at info@hancrystal.com and we will be very happy to assist you with this.

Can I cancel my order?

Since the crystals are custom made we are only able to cancel an order before it is processed. If you would like to cancel your order, please contact us via phone or email as soon as possible and we will let you know if the order is at the stage where it can still be[...]

Can I change my order?

We are able to change your order as long as it has not been processed. If you wish to change your order, email us at info@hancrystal.com with no delay, and we can let you know the status of your order, and if you are able to change it.

How long does it take to process my order?

The time taken to produce your individual crystal normally takes between one to two business days. However, please note that during the busy holiday season, this processing time may change.

How do I place an order online?

Click the ‘Create your crystal' button on the homepage.Choose the crystal shape. In the order page, Choose your crystal size. You can then add all of the details for customizing your crystal, such as adding a picture and/or text for engraving.You also have the option of adding a light LED base and which lights up[...]

Will I receive my order by Christmas?

To receive your crystal before Christmas, please place your order by the following dates: Ground  - by December 13 Express 2nd Day Air  - by December 16 Next Day Air  - by December 19 If you place your order after these deadlines, we cannot guarantee delivery by Christmas. Please note: The above does not apply[...]

Will I receive my order by Father's Day?

To ensure you receive your crystal before Father's Day 2020, you need to place your order by the following dates: Ground  - by June 7 Express  2nd Day Air  - by June 12 Next Day Air  - by June 14 If you place your order after these deadlines, we cannot guarantee delivery by Father's Day.[...]